Privacy Policy

Last Updated: November 2, 2026

1. Introduction

Welcome to Foam Washing. We value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect your personal data when you visit our website, make a purchase, or interact with our services.

Foam Washing is an online store based in Spain, specializing in personal care and cleansing products, including shower gels, shampoos, soaps, and facial cleansers.

We process personal data in accordance with the General Data Protection Regulation (GDPR), Spanish Organic Law 3/2018 on Personal Data Protection and the Guarantee of Digital Rights (LOPDGDD), and other applicable data protection legislation.

2. Data Controller Information

The data controller responsible for processing your personal information is:

Foam Washing

Email: info@foamwashing.es
Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain
Country: Spain

For any questions concerning this Privacy Policy or the processing of your personal data, you can contact us using the email address above.

3. Information We Collect

When you visit our website or purchase our products, we may collect the following categories of personal information:

Personal Identification Information

Full name.
Billing and shipping address.
Email address.
Telephone number.

Order and Transaction Information

Products purchased.
Order history.
Payment status and transaction references.
Delivery and shipping information.

Technical Information

IP address.
Browser type and device information.
Operating system.
Website usage data.
Cookies and similar tracking technologies.

Customer Service Information

Messages and inquiries sent to our customer service team.
Information voluntarily provided when requesting assistance, returns, or refunds.

We do not intentionally collect sensitive personal information unless it is necessary, legally permitted, and supported by an appropriate legal basis.

4. How We Use Your Information

We may use your personal information for the following purposes:

To process and fulfill customer orders.
To arrange shipping and product delivery.
To process payments and refunds.
To send order confirmations and delivery updates.
To respond to customer inquiries and complaints.
To manage returns, exchanges, and warranty claims.
To improve our website, products, and shopping experience.
To detect and prevent fraud and unauthorized transactions.
To comply with tax, accounting, and other legal obligations.
To send promotional emails and marketing communications where legally permitted and, when required, with your consent.

5. Legal Basis for Processing

We process personal data based on the following legal grounds under the GDPR:

Performance of a Contract

Processing necessary to complete purchases, deliver products, process payments, and provide customer support.

Legal Obligations

Processing required to comply with tax, accounting, consumer protection, and other applicable legal requirements.

Legitimate Interests

Processing necessary to protect our business, prevent fraud, improve our services, and maintain website security, provided these interests do not override your fundamental rights and freedoms.

Consent

Processing based on your consent, including certain marketing communications and non-essential cookies where required.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before withdrawal.

6. Sharing Your Personal Information

We do not sell or rent your personal information to third parties.

However, we may share relevant information with trusted service providers when necessary to operate our online store, including:

Payment Providers: To securely process customer payments and refunds.
Shipping and Logistics Companies: To deliver purchased products.
Website Hosting and E-commerce Providers: To maintain and operate our online store.
IT and Technical Service Providers: To provide website maintenance, security, and technical support.
Analytics and Marketing Providers: To understand website performance and manage promotional activities where legally permitted.
Government and Regulatory Authorities: When disclosure is required by applicable law or a valid legal request.

These service providers may process personal information only as necessary for their services and in accordance with applicable data protection requirements.

7. International Data Transfers

Some of our service providers may process personal information outside the European Economic Area (EEA).

Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are implemented in accordance with GDPR requirements.

These safeguards may include European Commission adequacy decisions, Standard Contractual Clauses, or other legally recognized transfer mechanisms.

8. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

Our general retention principles include:

Order Information: Retained for the period necessary to manage purchases, customer service, and applicable legal obligations.
Payment Information: Retained as necessary for transaction records, accounting, and legal compliance. We do not intend to store full payment card details.
Customer Service Records: Retained for as long as necessary to resolve inquiries and handle potential disputes.
Marketing Information: Retained until you withdraw your consent or object to the relevant processing, as applicable.
Technical and Cookie Data: Retained according to the relevant cookie duration and applicable legal requirements.

When personal information is no longer necessary, we will securely delete or anonymize it unless further retention is legally required.

9. Cookies and Similar Technologies

Our website may use cookies and similar technologies to improve functionality and provide a better shopping experience.

Cookies may include:

Essential Cookies

Necessary for website operation, shopping cart functionality, checkout, and security.

Analytics Cookies

Help us understand how visitors interact with our website and identify areas for improvement.

Marketing Cookies

May be used to deliver relevant advertisements and measure advertising performance.

Non-essential cookies will only be activated where the required consent has been obtained.

You can manage or withdraw your cookie preferences through the cookie settings available on our website. Disabling certain cookies may affect some website features.

10. Your Data Protection Rights

Under the GDPR and applicable Spanish data protection laws, you have the following rights:

Right of Access: Request information about the personal data we process about you.
Right to Rectification: Request correction of inaccurate or incomplete information.
Right to Erasure: Request deletion of your personal data under applicable conditions.
Right to Restriction: Request restriction of certain processing activities.
Right to Data Portability: Receive certain personal data in a structured, commonly used, machine-readable format.
Right to Object: Object to processing based on legitimate interests and to direct marketing.
Right to Withdraw Consent: Withdraw consent at any time where processing is based on consent.

To exercise your rights, please contact us at:

Email: info@foamwashing.es

We may request reasonable information to verify your identity before processing your request.

You also have the right to lodge a complaint with the Spanish Data Protection Agency (Agencia Española de Protección de Datos – AEPD) if you believe your personal data has been processed unlawfully.

Official website: https://www.aepd.es/

11. Data Security

We take reasonable technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, loss, or destruction.

These measures may include:

Secure website connections using HTTPS.
Restricted access to personal information.
Secure payment processing through authorized payment providers.
Appropriate security monitoring and system maintenance.
Internal procedures for handling personal data.

Although we take reasonable precautions, no online transmission or electronic storage method can be guaranteed to be completely secure.

12. Children's Privacy

Our website and products are intended for general consumers and are not specifically directed at children under the age of 14.

We do not knowingly collect personal information directly from children under 14 without the legally required authorization.

If we become aware that personal information has been collected from a child without appropriate authorization, we will take reasonable steps to address the situation in accordance with applicable law.

13. Third-Party Websites

Our website may contain links to third-party websites or services.

Foam Washing is not responsible for the privacy practices, content, or security of external websites.

We encourage customers to review the privacy policies of those websites before providing personal information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, website functionality, or applicable legal requirements.

Any updates will be published on this page with a revised "Last Updated" date.

We encourage you to review this policy periodically to stay informed about how we protect your personal information.

15. Contact Information

If you have questions about this Privacy Policy, wish to exercise your data protection rights, or need further information about how we process your personal data, please contact us:

Foam Washing

Email: info@foamwashing.es
Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain
Country: Spain

We are committed to respecting your privacy and handling your personal information responsibly.