Shipping Policy

Last Updated: November 2, 2026

1. Introduction

At Foam Washing, we are committed to providing a smooth, reliable, and convenient delivery experience. We understand how important it is to receive your personal care products on time and in excellent condition.

This Shipping Policy explains how we process, prepare, dispatch, and deliver orders placed through our online store.

Our business is based in Spain, and we aim to provide reliable shipping services to customers through suitable delivery partners.

2. Shipping Destinations

Foam Washing primarily serves customers in Spain.

Depending on product availability and courier coverage, we may also offer delivery to selected international destinations, including other European countries.

Available shipping destinations will be displayed during checkout. Customers should confirm that their delivery address is complete and accurate before placing an order.

3. Order Processing Time

Orders are generally processed within 1–3 business days after payment confirmation.

Our processing time includes:

• Payment verification.

• Order preparation and product inspection.

• Secure packaging.

• Shipment preparation and handover to the carrier.

Orders placed on weekends or public holidays will generally begin processing on the next business day.

During promotional campaigns, seasonal periods, or unusually high order volumes, processing may take longer.

4. Estimated Delivery Times

Once an order has been dispatched, the estimated delivery times are as follows:

Shipping DestinationEstimated Delivery Time

Mainland Spain2–5 business days

Balearic Islands3–7 business days

Canary Islands5–10 business days

Ceuta and Melilla5–10 business days

Other European destinations5–12 business days

These are estimated delivery windows, not guaranteed delivery dates. Actual delivery times depend on the destination, carrier operations, customs procedures where applicable, and other circumstances.

The delivery estimate begins after the order has been dispatched, not when the order is placed.

5. Shipping Costs

Shipping fees are calculated according to the delivery destination, order weight, package dimensions, and selected delivery service.

The applicable shipping charges will be displayed clearly during checkout before payment is completed.

Foam Washing may offer free shipping promotions or discounted delivery for qualifying orders. Any minimum purchase requirements and promotional conditions will be communicated on our website.

Customers will not be charged undisclosed shipping fees after completing an order.

6. Order Tracking

Once your order has been dispatched, we will send a shipping confirmation email to the email address provided during checkout.

Where tracking is available, the email will include:

• Your order reference.

• The shipment tracking number.

• The carrier's tracking information.

• A link to follow the delivery progress.

Please allow some time for the carrier's tracking system to display the latest shipment information after dispatch.

7. Shipping and Packaging

At Foam Washing, we understand the importance of protecting personal care products during transportation.

We aim to ensure that all orders are:

• Carefully packed to reduce the risk of damage.

• Properly sealed to prevent leakage.

• Prepared with suitable protective packaging.

• Checked before dispatch to help ensure order accuracy.

We also aim to use practical packaging materials and avoid unnecessary packaging wherever reasonably possible.

8. Incorrect or Incomplete Delivery Information

Customers are responsible for providing accurate and complete shipping information when placing an order.

Please check the following details carefully:

• Full recipient name.

• Complete street address.

• Postal code.

• City and country.

• Contact telephone number, where required.

If you notice an error after placing your order, contact us immediately at info@foamwashing.es.

We will try to update the delivery information before dispatch, but changes cannot be guaranteed once the package has been handed over to the carrier.

Additional delivery costs resulting from incorrect customer-provided information may apply where legally permitted and disclosed.

9. Delayed or Lost Shipments

Although we work with delivery partners to ensure timely delivery, delays may occasionally occur.

If your order has not arrived within the estimated delivery period, please contact our customer service team.

We will:

1. Review your order and tracking information.

2. Contact the relevant carrier when necessary.

3. Investigate the delivery status.

4. Help arrange an appropriate solution in accordance with applicable consumer protection laws.

If an order is confirmed lost, we will provide an appropriate remedy, which may include a replacement or refund as required by law.

Unless otherwise agreed, Spanish consumer law generally requires delivery within 30 calendar days after the contract is concluded. If delivery does not occur within the applicable period, customers retain their statutory rights.

10. Damaged or Incorrect Orders

If your package arrives damaged, leaking, or contains incorrect products, please contact us at info@foamwashing.es.

To help us resolve the issue efficiently, please provide:

• Your order number.

• A description of the problem.

• Photographs of the outer packaging and affected products, where possible.

We will review your request and arrange an appropriate solution, such as a replacement or refund, in accordance with applicable law.

Customers are not required to waive their statutory rights because they were unable to report damage immediately upon delivery.

11. Failed Delivery Attempts

If a delivery cannot be completed because the recipient is unavailable or the address is inaccessible, the carrier may attempt redelivery or arrange collection from a designated collection point.

Customers should follow the carrier's delivery instructions and tracking notifications.

If a shipment is returned to us, we will contact the customer to discuss the next steps.

Any additional shipping charges will be handled in accordance with applicable law and the circumstances of the failed delivery.

12. Customs Duties and International Shipping

For international orders, customs duties, import taxes, or other charges may apply depending on the destination country.

Where applicable, these charges and any relevant payment responsibilities will be communicated before purchase or in accordance with applicable legal requirements.

Customers should be aware that customs clearance may affect estimated delivery times.

For shipments within the European Union, customs procedures generally do not apply to goods already in free circulation within the EU, although specific territorial tax and delivery arrangements may differ.

13. Contact Information

If you have any questions about shipping, delivery times, tracking, or a specific order, please contact us:

Foam Washing

Email: info@foamwashing.es

Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain

Country: Spain

Our customer service team will be happy to assist you.

Thank you for choosing Foam Washing. We appreciate your trust and look forward to delivering your favorite personal care products to your doorstep!