Terms and Conditions

Last Updated: November 2, 2026

1. Introduction

Welcome to Foam Washing!

These Terms and Conditions govern your access to and use of the Foam Washing website and the purchase of products offered through our online store.

Foam Washing is an online store based in Spain, specializing in personal care and cleansing products, including shower gels, shampoos, soaps, and facial cleansers.

By accessing our website or placing an order, you agree to comply with these Terms and Conditions. Please read them carefully before using our services.

2. Business Information

The online store is operated under the name Foam Washing.

Business Name: Foam Washing
Email: info@foamwashing.es
Business Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain
Country of Operation: Spain

3. Eligibility and Website Use

By using our website, you confirm that:

You are legally capable of entering into a binding agreement.
The information you provide is accurate and complete.
You will use our website for lawful purposes.
You will not engage in fraudulent, abusive, or unauthorized activities.

We reserve the right to restrict or suspend access to our website if we reasonably believe that a user has violated these Terms or applicable laws.

4. Products and Descriptions

Foam Washing offers a range of personal care products, including:

Shower gels.
Shampoos.
Soaps.
Facial cleansers.

We make reasonable efforts to ensure that product descriptions, photographs, prices, and other information displayed on our website are accurate.

However, slight variations in product appearance, packaging, or color may occur due to manufacturing updates, screen settings, or other circumstances.

All products are subject to availability. We reserve the right to discontinue or modify products when necessary, without affecting orders that have already been accepted.

5. Prices and Payments

All prices displayed on our website are shown in euros (€), unless otherwise indicated.

Prices include applicable taxes where required by law. Any additional delivery charges or other applicable fees will be clearly displayed before you complete your purchase.

We accept the payment methods made available during checkout.

By submitting an order, you authorize the applicable payment provider to process the transaction.

Foam Washing reserves the right to correct pricing errors and cancel orders affected by obvious technical or pricing mistakes, subject to applicable consumer protection laws and appropriate notification to the customer.

6. Orders and Order Confirmation

When placing an order, customers must provide accurate billing, delivery, and contact information.

After submitting an order, you will normally receive an order confirmation by email.

An order confirmation acknowledging receipt does not necessarily mean that the order has been dispatched.

We reserve the right to refuse or cancel an order in circumstances permitted by law, including:

Products being unavailable.
Suspected fraudulent transactions.
Incorrect product or pricing information.
Incomplete or inaccurate customer information.
Technical errors affecting the ordering process.

If payment has already been collected for a cancelled order, the corresponding amount will be refunded.

7. Shipping and Delivery

We aim to process and dispatch orders as quickly as reasonably possible.

Available delivery methods, estimated delivery times, and shipping costs will be displayed during checkout.

Delivery times are estimates and may be affected by circumstances beyond our reasonable control, including courier delays, severe weather, public holidays, and logistical disruptions.

Under applicable Spanish consumer protection law, unless otherwise agreed, goods must generally be delivered without undue delay and no later than 30 calendar days after the conclusion of the contract.

If delivery cannot be completed within the applicable period, customers will have the rights provided by law, including the right to terminate the contract where appropriate.

Risk of loss or damage to the products generally passes to the customer when the customer, or a third party designated by the customer other than the carrier, obtains physical possession of the goods.

8. Returns and Right of Withdrawal

Customers purchasing online generally have the right to withdraw from their purchase within 14 calendar days of receiving the products, without providing a reason.

To exercise this right, customers must notify Foam Washing within the applicable withdrawal period.

Products must be handled only to the extent necessary to establish their nature, characteristics, and functioning.

Hygiene and Personal Care Products

In accordance with applicable consumer protection laws, the right of withdrawal does not apply to sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed after delivery.

This exception may apply to shower gels, shampoos, soaps, and facial cleansers where the original hygiene seal has been broken.

This restriction does not apply to defective, damaged, or non-conforming products and does not limit any mandatory consumer rights.

For further details, please consult our Refund and Return Policy.

9. Defective Products and Legal Guarantees

All products sold by Foam Washing are covered by the applicable statutory conformity guarantees under Spanish and European Union consumer protection laws.

For new consumer goods in Spain, the general statutory conformity guarantee is three years from delivery, subject to applicable legal provisions.

If a product is defective or does not conform to the contract, customers may be entitled to remedies such as repair, replacement, price reduction, or termination of the contract and refund, as provided by law.

Customers should contact our customer service team with their order details and a description of the problem.

10. Product Safety and Proper Use

Our personal care products should be used according to the instructions and warnings provided on their packaging or labels.

Customers should:

Read product labels and usage instructions before use.
Avoid contact with eyes unless the product is specifically intended for that purpose.
Discontinue use if irritation or an adverse reaction occurs.
Keep products out of the reach of young children where appropriate.
Follow any storage and safety instructions supplied by the manufacturer.

Foam Washing does not provide medical advice. Product descriptions on our website are for general informational purposes and should not be interpreted as medical recommendations or guarantees of specific results.

Customers should consult an appropriate healthcare professional if they have concerns about allergies, skin conditions, or product suitability.

11. Intellectual Property

All website content, including text, photographs, graphics, logos, designs, product descriptions, and other materials, is protected by applicable intellectual property laws.

Unless otherwise indicated, these materials belong to Foam Washing or are used with appropriate authorization.

You may not reproduce, distribute, modify, publish, or commercially exploit any website content without prior written permission from the relevant rights holder.

12. Limitation of Liability

Foam Washing will fulfill its legal obligations and remains responsible for liabilities that cannot be excluded or limited under applicable law.

We are not responsible for losses resulting from circumstances beyond our reasonable control, provided that such circumstances satisfy the applicable legal requirements.

Nothing in these Terms excludes or limits consumer rights, statutory guarantees, liability for intentional misconduct, or any other liability that cannot legally be excluded or limited.

13. Privacy and Personal Data Protection

We respect your privacy and process personal information in accordance with applicable data protection legislation, including the General Data Protection Regulation (GDPR) and Spain's Organic Law 3/2018 (LOPDGDD).

Personal information collected through our website may be used to:

Process and deliver customer orders.
Manage payments and refunds.
Provide customer support.
Improve website functionality.
Comply with legal obligations.
Send marketing communications where legally permitted.

For further information about how we collect, use, and protect personal information, please review our Privacy Policy.

14. Third-Party Services and Links

Our website may use third-party services for payment processing, delivery, website hosting, analytics, and other operational purposes.

We may also provide links to external websites for customer convenience.

Foam Washing does not control all third-party websites or services and is not responsible for their independent content, terms, or privacy practices.

Customers should review the applicable terms and privacy policies of third-party providers when using their services.

15. Promotions and Discounts

From time to time, Foam Washing may offer promotional campaigns, discount codes, or special offers.

Promotions may be subject to specific conditions, including validity periods, product exclusions, minimum purchase requirements, or limited availability.

Any additional promotional conditions will be communicated when the offer is presented.

Promotions cannot be combined unless expressly stated otherwise.

16. Complaints and Customer Support

We aim to provide a positive shopping experience and handle customer concerns fairly and efficiently.

If you have a complaint, question, or concern regarding an order or product, please contact our customer service team.

Customer Support:

Email: info@foamwashing.es
Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain

Please include your order number and a clear description of your concern so that we can assist you effectively.

17. Applicable Law and Jurisdiction

These Terms and Conditions are governed by Spanish law and applicable European Union legislation.

If you are a consumer, nothing in these Terms affects the mandatory consumer protection rights available to you under the laws applicable to your habitual residence.

Any disputes will be handled by the competent courts in accordance with applicable consumer protection and jurisdiction rules.

18. Amendments to These Terms

Foam Washing reserves the right to update or modify these Terms and Conditions when necessary to reflect changes in our business operations, services, or legal requirements.

Updated versions will be published on this page with a revised effective date.

Changes will not retroactively affect orders already concluded, except where required or permitted by law.

We encourage customers to review these Terms periodically.

19. Contact Information

If you have any questions regarding these Terms and Conditions, please contact us:

Foam Washing

Email: info@foamwashing.es
Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain
Country: Spain

Thank you for shopping with Foam Washing. We appreciate your trust and look forward to serving your personal care needs!