Refund and Return Policy

Last Updated: November 2, 2026

At Foam Washing, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our refund and return policy below.

1. Right of Withdrawal

In accordance with Spanish and European Union consumer protection laws, customers generally have the right to withdraw from an online purchase within 14 calendar days of receiving their order, without providing a reason.

To exercise this right, you must notify us of your decision to withdraw before the withdrawal period expires.

2. Return Conditions

To qualify for a return, products should meet the following conditions:

• Products should be unused and unopened.

• Products should remain in their original packaging, where possible.

• All accessories and promotional items included with the order should be returned.

• Products must be adequately packaged to prevent damage during transportation.

Hygiene and Personal Care Products

For health protection and hygiene reasons, the right of withdrawal does not apply to sealed products that are not suitable for return once unsealed after delivery, provided that the original seal has been broken by the customer.

This exception may apply to shower gels, shampoos, soaps, and facial cleansers.

This restriction does not affect your statutory rights if a product is defective, damaged, incorrect, or does not conform to the order.

3. How to Request a Return

To initiate a return, please follow these steps:

1. Contact our customer service team at info@foamwashing.es.

2. Include your order number and explain that you wish to return your purchase.

3. Wait for our customer service team to provide return instructions.

4. Carefully package the eligible product.

5. Send the product to the return address provided by our customer service team.

Please contact us before sending any products back.

4. Refund Process

Once we receive and inspect your returned product, we will notify you whether your refund has been approved.

If approved, your refund will be issued using the original payment method.

Refunds will include the payments received from you, including the cost of standard delivery where required by law. Additional costs resulting from your choice of a more expensive delivery method will not be refunded.

We will issue refunds without undue delay and no later than 14 calendar days after being informed of your decision to withdraw.

However, we may withhold the refund until we receive the returned goods or you provide evidence that you have sent them back, whichever occurs first.

Your bank or payment provider may require additional processing time before the refunded amount appears in your account.

5. Return Shipping Costs

Unless otherwise required by applicable law:

• Customers are responsible for the direct cost of returning products when exercising their right of withdrawal.

• If a product is defective, damaged, incorrect, or does not conform to the order, Foam Washing will cover the reasonable return costs.

• Original standard delivery charges will be refunded when required under applicable withdrawal regulations.

6. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible at info@foamwashing.es.

Please provide:

• Your order number.

• A description of the problem.

• Photographs of the damaged or incorrect product, if applicable.

We will review your request and arrange an appropriate solution, which may include a replacement, repair where applicable, price reduction, or refund in accordance with applicable consumer protection laws.

7. Non-Returnable Products

For hygiene and safety reasons, certain sealed personal care products may not be eligible for return once their original hygiene seal has been broken after delivery.

These may include:

• Shower gels with broken hygiene seals.

• Shampoos with broken hygiene seals.

• Soaps in opened sealed packaging.

• Facial cleansers with broken hygiene seals.

This restriction applies only where the legal hygiene exception is applicable. It does not affect your rights regarding defective or non-conforming products.

8. Late or Missing Refunds

If you have not received your refund after it has been approved, we recommend:

1. Checking your bank account again.

2. Contacting your credit card company or payment provider.

3. Contacting your bank to confirm whether the refund is still being processed.

If you still have not received your refund, please contact us at info@foamwashing.es for assistance.

9. Legal Guarantee

All products purchased from Foam Washing are covered by the applicable statutory consumer guarantees under Spanish and European Union law.

For new consumer goods in Spain, the general statutory conformity guarantee is three years from delivery, subject to applicable legal provisions.

These rights are separate from and in addition to the voluntary return arrangements described in this policy.

10. Contact Information

If you have any questions about our refund and return policy or need assistance with a return, please contact us:

Foam Washing

• Email: info@foamwashing.es

• Address: Carrer de Bautista Riera, 27, 46100, Burjassot, València, Spain

• Country: Spain

We appreciate your trust in Foam Washing and are committed to making your shopping experience as smooth and convenient as possible.